Enhancing Operational Efficiency through Process Consultation
Unlocking Potential, Achieving Objectives, and Streamlining Operations
Purpose of Process consultation
Process assessment is intended to optimize the customer’s operational processes to achieve Customer’s desired objective regarding economies of scale, consolidation of functions and management platforms
The purpose of this exercise is to document the customer’s AS-IS operational process based on interview and workshop with various stakeholders in identified operations team or departments.
Our Assessment Methodology
Key Success Factors
Essential Components of an Effective Help Desk System
- A good Help Desk is key to successful Incident Management
- Simplify the Processes
- Keep Configuration Items under control into CMDB
- Clearly defined targets to work toward (as defined in Service Level Agreements)
- Integrated support tools to drive and control the process
- Operational Level Agreements and Underpinning Contracts that influence and shape the correct behavior of all Support Staff
- The ability to judge the business impact of Problems and accurately prioritize them
- The ability to judge the business impact of Problems and accurately prioritize them
- “Zero tolerance” for unauthorized change
- Executive support for setting business expectations and priorities for Change Management
- Reports and dash boards alignment for executives to help in decision making
Contact US
Contact us today to schedule a consultation with our ServiceNow Advisory experts and unlock new possibilities.